Limited Liability Company “NORD WIND”
Legal address: 115035, Russia, Moscow, st. Sadovnicheskaya, 14, building 2, office 303,304,304a
Actual address: 141402, Russia, Moscow Region, Khimki, st. Leningradskaya, 25, office center «MEBE ONE KHIMKI PLAZA», 18 floor
For passengers:
| Subject | Contact phone | E-mail for requests | Additional Information |
|---|---|---|---|
| Reference information, transportation rules: • hand baggage/baggage • unaccompanied children • pregnant children, • animals • sport equipment, • weapon • dangerous baggage |
+7 (495) 730-50-80 | n4@nordwindairlines.ru or the place of purchase of the ticket. |
|
| Additional services: • special meal • animal transportation • accompanying passengers with disabilities • registration of excess/oversized/heavy baggage |
— | n4@nordwindairlines.ru or the place of purchase of the ticket. |
Terms of treatment (before departure): • meals – over 24 h • animal transportation – over 24 h • passengers with disabilities – over 48 h |
| Information on the time of departure/arrival of the flight | +7 (495) 730-50-80 | Online board of departure airport. | |
| Purchase a ticket | — | nordwindairlines.ru or any ticket office in your city. |
|
| Acknowledgments, suggestions, complaints | — | claim@nordwindairlines.ru | Term of response to a claim – 30 days. |
| Claims containing material demands, due to flight delays, late delivery, damage, loss of baggage. | — | Address for correspondence: 115035, Russia, Moscow, st. Sadovnicheskaya, house 14, building 2, office 303 |
Term of response to a claim – 30 days. |
| Confirmation of a flight | — | inbox@blscustos.com | Download detailed information. Download application. |
| search of a baggage/baggage damage | — | at the airport in the service Lost & Found or claim@nordwindairlines.ru |
|
| Change in the passenger data, exchange/refund of the ticket | — | When buying on the airline website — n4@nordwindairlines.ru, else — the place of purchase of the ticket. |
Rules exchange and refund of the ticket. |
For counterparties:
| Department | |
|---|---|
| Staff department | job@nordwindairlines.ru |
| Settlement with counterparties department | accounting@nordwindairlines.ru |
| Ground Support department | contracts@nordwindairlines.ru |
| Fuel Service department | fuel@nordwindairlines.ru |
| Cargo department | cargoinfo@nordwindairlines.ru | Marketing department | marketing@nordwindairlines.ru |
| E-commerce development department | е-сommerce@nordwindairlines.ru |
For other issues: nws@nordwindairlines.ru
Phone: +7 (495) 730-43-30
Fax: +7 (495) 730-25-93