Contacts

Limited Liability Company “NORD WIND”
Legal address: 115035, Russia, Moscow, st. Sadovnicheskaya, 14, building 2, office 303,304,304a
Actual address: 141402, Russia, Moscow Region, Khimki, st. Leningradskaya, 25, office center «MEBE ONE KHIMKI PLAZA», 18 floor

For passengers:

Subject Contact phone E-mail for requests Additional Information
Reference information, transportation rules:
hand baggage/baggage
unaccompanied children
pregnant children,
animals
sport equipment,
weapon
dangerous baggage
+7 (495) 730-50-80 n4@nordwindairlines.ru
or
the place of purchase of the ticket.
 
Additional services:
special meal
animal transportation
accompanying passengers with disabilities
registration of excess/oversized/heavy baggage
n4@nordwindairlines.ru
or
the place of purchase of the ticket.
Terms of treatment (before departure):
• meals – over 24 h
• animal transportation – over 24 h
• passengers with disabilities – over 48 h
Information on the time of departure/arrival of the flight +7 (495) 730-50-80 Online timetable  
Purchase a ticket nordwindairlines.ru
or
any ticket office in your city.
 
Acknowledgments, suggestions, complaints claim@nordwindairlines.ru Term of response to a claim – 30 days.
Claims containing material demands, due to flight delays, late delivery, damage, loss of baggage. Address for correspondence:
115035, Russia, Moscow, st. Sadovnicheskaya, house 14, building 2, office 303
Term of response to a claim – 30 days.
Confirmation of a flight inbox@blscustos.com Download detailed information.
Download application.
search of a baggage/baggage damage at the airport in the service Lost & Found
or
claim@nordwindairlines.ru
 
Change in the passenger data, exchange/refund of the ticket When buying on the airline website — n4@nordwindairlines.ru,
else — the place of purchase of the ticket.
Rules exchange and refund of the ticket.

For counterparties:

Department E-mail
Staff department job@nordwindairlines.ru
Settlement with counterparties department accounting@nordwindairlines.ru
Ground Support department contracts@nordwindairlines.ru
Fuel Service department fuel@nordwindairlines.ru
Cargo department cargoinfo@nordwindairlines.ru
Marketing department marketing@nordwindairlines.ru
E-commerce development department е-сommerce@nordwindairlines.ru

For other issues: nws@nordwindairlines.ru
Phone: +7 (495) 730-43-30
Fax: +7 (495) 730-25-93