Contacts
Contact us
Reference information, transportation rules:
You may get all necessary information where you purchased your ticket, from our call centre via phone or on our web-site
- For Moscow +7 495 730 50 80
- On site
Additional services:
- Special meal
- Animal transportation
- Accompanying passengers with disabilities
- Registration of excess/oversized/heavy baggage
A request for transportation of a passenger with reduced mobility must be made at least 48 hours prior to the departure. In any other cases – at least 24 hours prior to the departure.
You may get all necessary information where you purchased your ticket, from our call centre via phone or on our web-site
Send requestF.A.Q
You may get the information about departure/arrival and status of flights via online-timetable
GoYou may buy a ticket in any ticket office of your city or online on our main page
Buy ticket onlinePlease use our contact
Send messageSend a claim via e-mail:
Send messageSend via mail to our correspondence address:
P/O box 564, Moskovskaya str., 18, Khimki, Moscow region, 141402, Russia
Send your request via e-mail: spravka@blscustos.com
Please apply to the airport’s Lost&Found counter or to us via e-mail
Send requestIf you purchased the ticket on our website:
Send requestIn other cases:
Please refer to a place where you bought the ticket
If you purchased the ticket on our web site:
Send requestIn other cases:
Please refer to a place where you bought the ticket
FAQ
For questions about reading the "Terms and Conditions for the Application of Fares, Confirming and Issuing Additional Services, Permitting an Involuntary Exchange and Refund, Sending Requests for an Involuntary Transfer of a Passenger, Correcting a Passenger's Full Name and Passport Data, and Other Issues Related to Booking and Selling Air Tickets and Additional Services
Send requestContact details of Marketing and PR:
marketing@nordwindairlines.ruWhen traveling with our scheduled flights in a group of 10 persons and more, you may take advantage of our group reservation.
Send requestNordwind Airlines offers its aircraft for charter to perform a flight under the customer’s route.
Send requestStaff department
job@nordwindairlines.ruSettlement with counterparties department
accounting@nordwindairlines.ruGround Support department
contracts@nordwindairlines.ruFuel Service department
fuel@nordwindairlines.ruE-commerce development department
е-сommerce@nordwindairlines.ruFull name of the company:
Limited Liability Company «NORD WIND»
Legal address:
Municipal District Aeroport, Kokkinaki str., building 4, room 2/1, Moscow, 125319, Russia
Courier address:
Municipal District Aeroport, Kokkinaki str., building 4, room 2/1, Moscow, 125319, Russia
Correspondence address:
P/O box 80, Chernyakhovskogo str., 6, Moscow, 125319, Russia
VAT № (INN)
7733646084
Tax Registration Reason Code (KPP)
504701001 at the domicile
Russian National Classifier of Businesses and Organisations (OKPO)
85624209
Main State Registration Number (OGRN)
1087746305250
For other issues:
- Phone +7 495 730-43-30
- Fax +7 495 730-25-93
- E-mail nws@nordwindairlines.ru