Contacts
Contact us
Reference information, transportation rules:
You may get all necessary information where you purchased your ticket, from our call centre via phone or on our web-site
- For Moscow +7 495 730 50 80
- For regions (free call in Russia) 8 800 222 48 44
- On site
Additional services:
- Special meal
- Animal transportation
- Accompanying passengers with disabilities
- Registration of excess/oversized/heavy baggage
A request for transportation of a passenger with reduced mobility must be made at least 48 hours prior to the departure. In any other cases – at least 24 hours prior to the departure.
You may get all necessary information where you purchased your ticket, from our call centre via phone or on our web-site
Send requestF.A.Q
You may get the information about departure/arrival and status of flights via online-timetable
GoYou may buy a ticket in any ticket office of your city or online on our main page
Buy ticket onlinePlease use our contact
Send messageSend a claim via the web-site:
FeedbackSend via mail to our correspondence address:
P/O box 564, Moskovskaya str., 18, Khimki, Moscow region, 141402, Russia
Send your request via e-mail: spravka@blscustos.com
Please apply to the airport’s Lost&Found counter or to us via our feedback service
Send messageIf you bought the ticket on our web-site:
Send requestIn other cases:
Please refer to a place where you bought the ticket
If you bought the ticket on our web-site:
Send requestIn other cases:
Please refer to a place where you bought the ticket
FAQ
По вопросам прочтения УПТ, подтверждения и оформления дополнительных услуг, разрешения вынужденного обмена и возврата, отправки запросов на вынужденную пересадку пассажира, корректировку ФИО и паспортных данных пассажира, по иным вопросам связанным с бронированием и продажей авиабилетов и дополнительных услуг
Send requestContact details of Marketing and PR:
marketing@nordwindairlines.ruNordwind Airlines offers ad placement in its inflight magazine “PEGAS Magazine”
For advertising matters please email to: marketing@nordwindairlines.ru
When traveling with our scheduled flights in a group of 10 persons and more, you may take advantage of our group reservation.
Send requestNordwind Airlines offers its aircraft for charter to perform a flight under the customer’s route.
Send requestStaff department
job@nordwindairlines.ruSettlement with counterparties department
accounting@nordwindairlines.ruGround Support department
contracts@nordwindairlines.ruFuel Service department
fuel@nordwindairlines.ruE-commerce development department
е-сommerce@nordwindairlines.ruFull name of the company:
Limited Liability Company «NORD WIND»
Legal address:
Leningradskaya str., building 25, office 27. 28, Moscow region, Khimki city, 141402, Russia
Location address:
Leningradskaya str., building 25, 18th floor of "MEBE ONE KHOMKI PLAZA" Business centre, Moscow region, Khimki city, 141402, Russia
Correspondence address:
P/O box 564, Moskovskaya str., 18, Khimki, Moscow region, 141402, Russia
VAT № (INN)
7733646084
Tax Registration Reason Code (KPP)
504701001 at the domicile
Russian National Classifier of Businesses and Organisations (OKPO)
85624209
Main State Registration Number (OGRN)
1087746305250
For other issues:
- Phone +7 495 730-43-30
- Fax +7 495 730-25-93
- E-mail nws@nordwindairlines.ru