Limited Liability Company “NORD WIND”
Legal address: Leningradskaya str., building 25, office 27.28, Moscow region, Khimki city, 141402, Russia
Actual address: Leningradskaya str., building 25, 18th floor of «Mebe One Khimki Plaza» Business centre, Moscow region, Khimki city, 141402, Russia
Address for correspondence: 564 P/O box, 18 Moskovskaya street, Khimki, Moscow region, 141402, Russia
For passengers:
| Subject | Contact | Additional Information |
|---|---|---|
| Reference information, transportation rules: • hand baggage/baggage • unaccompanied children • pregnant children, • animals • sport equipment, • weapon • dangerous baggage |
Moscow: +7 (495) 730-50-80 Регионы: +7 (800) 222-48-44 or n4@nordwindairlines.ru or the place of purchase of the ticket. |
|
| Additional services: • special meal • animal transportation • accompanying passengers with disabilities • registration of excess/oversized/heavy baggage |
n4@nordwindairlines.ru or the place of purchase of the ticket. |
Terms of treatment (before departure): • meals – over 24 h • animal transportation – over 24 h • passengers with disabilities – over 48 h |
| Information on the time of departure/arrival of the flight | Online timetable | |
| Purchase a ticket | nordwindairlines.ru or any ticket office in your city. |
|
| Acknowledgments, suggestions, complaints | claim@nordwindairlines.ru | — |
| Claims containing material demands, due to flight delays, late delivery, damage, loss of baggage. | Address for correspondence: 141402, Russia, Moscow Region, Khimki, Moskovskaya street 18, PO Box 564 |
Download detailed information. |
| Confirmation of a flight | If the flight was operated by Nordwind Airlines (flight numbers: N4-XXX): inbox@blscustos.com |
Download detailed information. (Russian language) Download application. (Russian language) |
| If the flight was operated by PegasFly (flight numbers: EO-XXX): pax@ikar.aero |
Download detailed information. (Russian language) Download application. (Russian language) |
|
| search of a baggage/baggage damage | at the airport in the service Lost & Found or claim@nordwindairlines.ru |
|
| Change in the passenger data, exchange/refund of the ticket | When buying on the airline website — n4@nordwindairlines.ru, else — the place of purchase of the ticket. |
Rules exchange and refund of the ticket. |
For counterparties:
More information on access to LLC “NORD WIND”’s informational resources regarding BSP Russia is provided here.
Contact details of Marketing and PR: marketing@nordwindairlines.ru
Nordwind Airlines offers ad placement in its inflight magazine “PEGAS Magazine”
You may have a look at the magazine here.
Contact details: magazine@nordwindairlines.ru
Execution of cargo agreement – more details
Cargo shipment (though agents) – more details
When traveling with our scheduled flights in a group of 10 persons and more, you may take advantage of our group reservation.
Leave your request for group transportation under special rate on this page
Nordwind Airlines offers its aircraft for charter to perform a flight under the customer’s route.
Leave your request on this page.
| Department | |
|---|---|
| Staff department | job@nordwindairlines.ru |
| Settlement with counterparties department | accounting@nordwindairlines.ru |
| Ground Support department | contracts@nordwindairlines.ru |
| Fuel Service department | fuel@nordwindairlines.ru | Marketing department | marketing@nordwindairlines.ru |
| E-commerce development department | е-сommerce@nordwindairlines.ru |