Contacts

Limited Liability Company “NORD WIND”
Legal address: Leningradskaya str., building 25, office 27.28, Moscow region, Khimki city, 141402, Russia
Actual address: Leningradskaya str., building 25, 18th floor of «Mebe One Khimki Plaza» Business centre, Moscow region, Khimki city, 141402, Russia
Address for correspondence: 564 P/O box, 18 Moskovskaya street, Khimki, Moscow region, 141402, Russia

For passengers:

Subject Contact Additional Information
Reference information, transportation rules:
hand baggage/baggage
unaccompanied children
pregnant children,
animals
sport equipment,
weapon
dangerous baggage
Moscow:
+7 (495) 730-50-80

Регионы:
+7 (800) 222-48-44
or
n4@nordwindairlines.ru
or
the place of purchase of the ticket.
 
Additional services:
special meal
animal transportation
accompanying passengers with disabilities
registration of excess/oversized/heavy baggage
n4@nordwindairlines.ru
or
the place of purchase of the ticket.
Terms of treatment (before departure):
• meals – over 24 h
• animal transportation – over 24 h
• passengers with disabilities – over 48 h
Information on the time of departure/arrival of the flight Online timetable  
Purchase a ticket nordwindairlines.ru
or
any ticket office in your city.
 
Acknowledgments, suggestions, complaints claim@nordwindairlines.ru
Claims containing material demands, due to flight delays, late delivery, damage, loss of baggage. Address for correspondence:
141402, Russia, Moscow Region, Khimki, Moskovskaya street 18,
PO Box 564
Download detailed information.
Confirmation of a flight If the flight was operated by Nordwind Airlines (flight numbers: N4-XXX):
inbox@blscustos.com
Download detailed information. (Russian language)
Download application.
(Russian language)
If the flight was operated by PegasFly (flight numbers: EO-XXX):
pax@ikar.aero
Download detailed information. (Russian language)
Download application.
(Russian language)
search of a baggage/baggage damage at the airport in the service Lost & Found
or
claim@nordwindairlines.ru
 
Change in the passenger data, exchange/refund of the ticket When buying on the airline website — n4@nordwindairlines.ru,
else — the place of purchase of the ticket.
Rules exchange and refund of the ticket.

For counterparties:

For Agents

More information on access to LLC “NORD WIND”’s informational resources regarding BSP Russia is provided here.

For Media

Contact details of Marketing and PR: marketing@nordwindairlines.ru

For Advertisers

Nordwind Airlines offers ad placement in its inflight magazine “PEGAS Magazine” You may have a look at the magazine here.
Contact details: magazine@nordwindairlines.ru

For Consignors

Execution of cargo agreement – more details
Cargo shipment (though agents) – more details

Group Transportation

When traveling with our scheduled flights in a group of 10 persons and more, you may take advantage of our group reservation.
Leave your request for group transportation under special rate on this page

Charter flights

Nordwind Airlines offers its aircraft for charter to perform a flight under the customer’s route.
Leave your request on this page.

Other Departments
Department E-mail
Staff department job@nordwindairlines.ru
Settlement with counterparties department accounting@nordwindairlines.ru
Ground Support department contracts@nordwindairlines.ru
Fuel Service department fuel@nordwindairlines.ru
Marketing department marketing@nordwindairlines.ru
E-commerce development department е-сommerce@nordwindairlines.ru

For other issues: nws@nordwindairlines.ru
Phone: +7 (495) 730-43-30
Fax: +7 (495) 730-25-93