Passengers Rights

Nordwind Airlines care for customers’ rights and prepared a list indicating these rights.

LLC “NORD WIND” Passengers have a right:

  • for free baggage transportation, if its weight doesn’t exceed the standard, set by the airline;
  • free* transportation of 1 child up to 2 years old without separate seat;
  • for full information about flight and conditions of baggage transportation.

*domestic flights – for free, international flight – 10% price of the ticket.

In case of interruption of a flight due to a fault of the Carrier as well as in case of delay, cancellation of a flight due to weather conditions, technical issues or otherwise and route changes, a passenger has a right:

  • for mother’s room if a passenger travels with a child under 7 years old;
  • for 2 phone calls or 2 e-mails if flight delay exceeds 2 hours;
  • for free beverages if flight delay exceeds 2 hours;
  • for free hot meal if flight delay exceeds 4 hours and further hot meal shall be provided every 6 hours in the day-time and every 8 hours at night;
  • for free hotel accommodation if flight delay exceeds 4 hours in the day-time and 6 hours at night;
  • for free “airport-hotel-airport” transfer if hotel accommodation is provided without any additional charges;
  • for free baggage storage arrangement;
  • for compensation for flight delay in accordance with Article 120 of the Russian Air Code.

In case of late baggage delivery, damage or loss of baggage, a passenger has a right:

  • to receive compensation in accordance with current legislation of the Russian Federation.

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