Changes and Refunds
Exchange of ticket for another date
Ticket refund (voluntary)
Ticket refund (involuntary)
- The following circumstances are considered eligible for involuntary refund:
— cancellation or delay of the flight stated in the ticket;
— rerouting (excluding adverse weather conditions and force majors);
— flight operation out of schedule;
— unavailability of a seat for a passenger on the flight and date, stated in the ticket;
— if a passenger fails to board aircraft because of an enduring security search/screening, provided that during such search/screening no illegal substances or items are found;
— if the carrier failed to ensure connection of flights provided these connection flights are a single trip;
— illness of the passenger or a member of their family or a close relative travelling on the same aircraft, which is supported by medical documentation, or death of a member of their family or a close relative, which is supported by relevant documentation, provided that the seats for all unused flight segments operated by LLC NORD WIND are cancelled at least 40 minutes prior to the scheduled time of departure of the relevant flights indicated on the ticket; More detailed information about the requirements for such medical documents is stated here;
— if the carrier failed to provide a passenger with services as per the class, stated in the ticket;
— In other cases when the passenger isn’t provided with transportation due to fault of LLC «NORD WIND»
- For involuntary refund, please send a request to n4@nordwindairlines.ru