Insurance

Risks we protect from

• Flight delay for more than 6 (six) hours or its cancellation by the Carrier.

How do we make payment

• Instant payment of 500 RUB for the first 6 hours of flight delay and then for each subsequent hour;
• The 40% payment of the insurance amount if the Carrier cancels a flight one day before the scheduled departure time;
• The 1,500 RUB payment if the Carrier cancels a flight one day or earlier prior the scheduled departure date.

Risks we protect from

• Unscheduled aircraft landing at an alternate airfield (for the reason of bad weather or other reasons).

How do we make payment

• 4,000 RUB payment in case of an insured event taking place;
• 1,000 RUB payment for actual expenses incurred for the paperwork.

Risks we protect from

• The total loss, damage or missing baggage during the air carriage;
• Baggage claim with delay.

How do we make payment

• A new suitcase purchase will be reimbursed (as replacement of suitcase lost during air carriage or if the suitcase cannot be repaired);
• The suitcase repairs shall be paid for, or a fixed amount to be paid for each baggage weight kilogram;
• Payment in the amount of the essential items purchase price, which were bought as essential items were in the delayed baggage, or an hourly fixed payment per kilogram of the delayed baggage.

Risks we protect from

• Protection from the health related problems during a flight or while wait time at the airport;
• The full life insurance amount is up to 700,000 RUB.

How do we make payment

• % of the insured amount in case of injury or disability after receiving an injury during a flight or during the wait time at the airport.

Risks we protect from

• Hospitalization;
• Infectious diseases (COVID-19, measles, rubella, chickenpox, scarlet fever, diphtheria, whooping cough, epidemic mumps);
• Injury or death;
• Visa denial;
• Property damage;
• Lay-off;
• Theft of documents;
• Car accident;
• Military conscription;
• Natural disasters;
• Legal proceedings or court litigation.

How do we make payment

• Compensation of ticket non-refundable part or fines/penalties up to 100,000 RUB.

Has your baggage not arrived yet!?

• Contact the Lost&Found counter to issue a Act of non-arrival/ absence of baggage:
1. Please receive a commercial baggage claim ticket;
2. At place or later please prepare a written statement to the Carrier about the non-arrival/ loss of your baggage.
• After 21 days or earlier at the moment when Carrier has registered a claim on a non-arrival of baggage, the Carrier must issue the following document:
  
1. A certificate about the results of the search for the Mishandled Baggage — the fact of its localization or the confirmation of its loss:
• The baggage is found and located
  The baggage is found and is delivered to your place of stay: your current hotel, place of home residence or to the airport (in case of baggage delayed delivery);
• The baggage is not found
  And the Airlines has acknowledged its loss (loss of baggage).
• Please fill in the insurance event form at the website www.alfastrah.ru :
1. Do not forget to attach the scans of all documents in order to launch the investigation of your insurance event;
2. If you are unable to fill in the online form at the website, please email us at loss@alfastrah.ru.
• Set of documents:
1. A statement on the baggage lost;
2. A passport;
3. A ticket itinerary (e-ticket);
4. Electronic file with the insurance policy;
5. Copies of the paper receipts (labels/tags);
6. Documents confirming the non-arrival of your baggage, its weight (PIR – Property Irregularity Report);
7. Documents from the Carrier that the search for baggage is terminated, the acknowledgment of the baggage as lost/found, the compensation payment document;
8. The cash receipts for the purchase of basic necessities during the baggage delay period.
• The review of the application and the received set of documents:
1. If necessary, “AlfaStrakhovanie” JSC might request the additional documents;
2. A complete set of documents is required to make an insurance payment decision;
3. Insurance payment calculation: Wire transfer of your insurance payment using your bank details;
4. 10 days: An average term for the wire transfer from the moment after the full set of documents is received.
• Compensation

Is your baggage damaged?

• Contact the Lost&Found counter for issuing a PIR (PIR – property irregularity report):
1. After that you will receive PIR – property irregularity report ;
2. At place or later please prepare a written statement to the Carrier about your baggage being damaged during flight.
• Please fill in the insurance event form at the website website www.alfastrah.ru:
  
1. Do not forget to attach the scans of all documents in order to launch the investigation of your insurance event;
2. If you are unable to fill in the online form at the website, please email us at loss@alfastrah.ru.
• Set of documents:
1. A statement for damage to baggage;
2. A passport;
3. A ticket itinerary (e-ticket);
4. Electronic file with the insurance policy or the scan of the insurance policy;
5. Copies of the paper receipts (labels/tags);
6. Photos of the damaged suitcase/baggage bag and its damaged contents (general plan with the visible damage and one close-up damage photo);
7. Documents confirming the damage to your baggage, its weight – PIR (property irregularity report).
• The review of the application and the received set of documents:
1. If necessary, “AlfaStrakhovanie” JSC might request the additional documents;
2. A complete set of documents is required to make an insurance payment decision;
3. Insurance payment calculation: Wire transfer of your insurance payment using your bank details;
4. 10 days: An average term for the wire transfer from the moment after the full set of documents is received.
• Compensation

Is the flight delayed?

• Please refer to the Airlines representatives (or Airport employees) in order to received one of the documents below:
1. Before to the flight:
• A stamp on the ticket itinerary with a timeline indicating the time of the actual departure and indicating the reason for the flight delay.
2. After the flight:
• A Carrier’s certificate on the exact time of delay in departure and the actual start of the flight indicating the reason for the delay in flight departure.
• Please fill in the insurance event form at the website www.alfastrah.ru:
  
1. Do not forget to attach the scans of all documents in order to launch the investigation of your insurance event;
2. If you are unable to fill in the online form at the website, please email us at loss@alfastrah.ru.
• Set of documents:
1. A statement for flight delay or cancellation;
2. A passport;
3. A ticket itinerary (e-ticket);
4. Electronic file with the insurance policy or the scan of the insurance policy;
5. Itinerary receipt (or other document) indicating the time and reason for your flight delay (or actual departure time), signed/stamped by a Airlines/ Airport representative;
6. Documents confirming the expenses made during the period of flight delay (cash receipts), if the insurance policy provides for the payment of the documented expenses made during the delay .
• The review of the application and the received set of documents:
1. If necessary, “AlfaStrakhovanie” JSC might request the additional documents;
2. A complete set of documents is required to make an insurance payment decision;
3. Insurance payment calculation: Wire transfer of your insurance payment using your bank details;
4. 10 days: An average term for the wire transfer from the moment after the full set of documents is received.
• Compensation

Accident!?

• Please refer to the Airport Medical Services (or to the flight attendant) for a medical help and get issued one of the documents from the competent persons:
• A medical certificate from the Airport Medical Services center;
• An ambulance record (if the accident required an ambulance arrival);
• Accident report (can be prepared and issued by a flight attendant at the accident scene during the transportation/flight period).

If you are injured as a result of wrongful third parties actions - additionally a police report

• Please fill in the insurance event form at the website www.alfastrah.ru:
  
1. Do not forget to attach the scans of all documents in order to launch the investigation of your insurance event;
2. If you are unable to fill in the online form at the website, please email us at loss@alfastrah.ru.
• Set of documents:
1. A statement in connection with an accident that occurred;
2. A passport;
3. A ticket itinerary (e-ticket);
4. Electronic file with the insurance policy or the scan of the insurance policy;
5. The competent authorities should issue a document on the accident occurrence.
• The review of the application and the received set of documents:
1. If necessary, “AlfaStrakhovanie” JSC might request the additional documents;
2. A complete set of documents is required to make an insurance payment decision;
3. Insurance payment calculation: Wire transfer of your insurance payment using your bank details;
4. 10 days: An average term for the wire transfer from the moment after the full set of documents is received.
• Compensation