Important information

Last update: 15:56 June 30, 2020

Dear friends!
At this time, we have received a great number of written requests. All requests are processed on a first come basis. Please bear with us and whenever possible, if your matter is not urgent or your flight is scheduled for a long date range, contact our contact center on a later date and do not copy your request to all available communication channels (Support Center, email, social networks and WhatsApp)
We hope for your understanding.

Closing of Sheremetyevo Terminal D

Terminal D will be temporarily closed from 00:00 April 1 through August 31, 2020. Flights scheduled from Terminal D will be reallocated to:

  • Terminal B – domestic flights
  • Terminal F – international flights.

Information regarding Sheremetyevo Airport

From May 16 to July 15, 2020, the train connection between the northern (B, C) and southern (D, E, F) terminal complexes was temporarily suspended. We recommend using public transport to get between the terminals.

From June 15 to July 15, 2020, a free shuttle bus for Aeroexpress passengers was launched between the Aeroexpress terminal and Terminal B .

Useful links

  • Check flight status

  • Support Center

    • Involuntary ticket exchange/refund
      if your flight is canceled
    • Voluntary ticket exchange/refund
      if your flight is not canceled but your plans have changed
    • Report if you are not going to take your flight
      no show up
    • Exchange certificate to air ticket
    CONTACT US


Any change in your ticket data must be made by the issuer where you purchased it.

If your ticket was issued via nordwindairlines.ru, please submit request to n4@nordwindairlines.ru.

Change of departure date

One change is allowed with no extra charge or fee

Exchange is allowed for flights with a departure date until December 31, 2020 or within the validity period of the ticket.

Route change

One change is allowed with no extra fee

If the price of the new flight ticket is higher, then the difference plus airport and other taxes and fees will be charged

Exchange is allowed for flights with a departure date until December 31, 2020 or within the validity period of the ticket.

Refund

The full amount is refunded with no charge

Send request

Applicable for flights with the departure date from March 15 through May 31, 2020:

  • In connection with the cancellation of events due to the severe epidemiological situation in the world
  • In connection with regional restrictions introduced to limit the travels of individuals

Any change in your ticket data must be made by the issuer where you purchased it.

If your ticket was issued via nordwindairlines.ru, please send your request to n4@nordwindairlines.ru.

Change of departure date

Subject to a charge

No decrease in the total ticket price

If the price of the new flight ticket is higher, then the difference plus airport and other taxes and fees will be charged

Exchange is allowed for flights with a departure date until December 31, 2020 or within the validity period of the ticket.

Route change

Subject to a charge

No decrease in the total ticket price

If the price of the new flight ticket is higher, then the difference plus airport and other taxes and fees will be charged

Exchange is allowed for flights with a departure date until December 31, 2020 or within the validity period of the ticket.

Applicable charge

  • 900 ₽ per ticket for domestic flights within the Russian Federation
  • € 10 per ticket for international flights

Note

  • the booking must be changed at least 24 hours prior to the departure
  • If the price of the ticket for a new date is higher, the difference will be charged

Refund as per fare rules

Refund is made as per the applicable fare rules - for flights from June 01, 2020.

Nordwind Airlines announces that tickets issued from March 14 through March 31, 2020 (inclusive) for all scheduled flights (regardless the departure dates) will be subject to special voluntary exchange and refund rules for the following fares:

  • Light Economy
  • Optimum Economy
  • Optimum Business
  • Subsidized fares

Any change in your ticket data must be made by the issuer where you purchased it.
If your ticket was issued via nordwindairlines.ru, please send your request to n4@nordwindairlines.ru.

Change of departure date

One change is allowed with no extra charge without a decrease in the total ticket price; If the price of the new flight ticket is higher, then the difference plus airport and other taxes and fees will be charged.

  • if the change is made at least 40 minutes prior to the departure, an extra fee is charged
  • subject to the applicable fare rules if made less than 40 minutes prior to the departure

Ticket refund

Subject to a charge. If a passenger elects not to take their flight for personal reasons, they will be refunded the fare, fuel surcharge, fees of foreign countries and airport charges for the unused sections of the itinerary. No booking systems' fees will be refunded

  • if the change is made at least 40 minutes prior to the departure, an extra fee is charged
  • subject to the applicable fare rules if made less than 40 minutes prior to the departure

Applicable charge

  • ₽900 per ticket for domestic flights within the Russian Federation
  • €10 per ticket for international flights

Exchange/refund fee will be charged in the currency of payment at the exchange rate published on the day of the exchange/refund procedure.