- On transportation/ non-transportation of passenger by air
- On cost of the purchased air carriage
- On orthodromic route
- On flight delay and its reason/ change of departure time/ flight cancellation
- On percentage share of cost for transportation within the Russian Federation in accordance with Regulation of the Russian Government № 455 dated 12.06.2008 (rev. as of 16.10.2014)
For this item it’s obligatory to provide the information (statement) on cost of air transportation issued by a tour operator or other legal entity which sold the ticket.
- Fill in the application form
- Pay the amount under the bill
- Send the filled-in application and a copy of the payment slip to: spravka@blscustos.com